At SEIU, I assisted with budgeting and procurement, ultimately deciding to build a user-centered design and engineering team from the ground up. My team replaced decades-old software that handled all critical financial and membership data. We conducted a modular deployment over 9 months. We ultimately delivered on time and under budget. We helped the executive team navigate their first transfer of mission-critical systems from local to cloud infrastructure. From the earliest stages of design, I balanced the needs of both internal (our employees) and external users (Fortune 500 corporate accounting systems). The final product increased net revenue by more than 8% and reduced dues billing errors faced by our members by more than 90%. As a consultant, I was contracted to deploy the product at locals across the country with similar success.
Collection CreditsBoston FOIA Redesign