At SEIU, I built a user-centered design and engineering team from the ground up. My team replaced decades-old software that handled all critical financial and membership data. We conducted a modular deployment over 9 months. We ultimately delivered software that was on time and under budget. From the earliest stages of design, I balanced the needs of both internal and external users. The final product increased net revenue by more than 8% and reduced dues billing errors by more than 90%. As a consultant, I deployed the product at locals across the country with similar success.
Collection CreditsBoston FOIA Redesign